Yes, the safety and quality of our products are our top priorities. We carefully source our products from reputable manufacturers and brands known for their commitment to quality and effectiveness. Rest assured, our offerings meet stringent quality standards.

Absolutely! Our team is dedicated to helping you make informed choices. You can find usage instructions and recommendations in our product descriptions. For personalized advice, please feel free to reach out to our customer support team, and we'll be happy to assist you.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Revolut and other secure payment options. Your financial information is always kept confidential and secure.

We offer reliable and efficient shipping services. Please refer to our Shipping & Delivery page for detailed information on shipping options, estimated delivery times, and international shipping availability.

Yes, we want you to be completely satisfied with your purchase. If you're not happy with your order, please consult our Returns & Exchanges policy for instructions on returning or exchanging items. We're here to ensure you're delighted with your shopping experience.

To track your order , please click here

Our product range is designed to cater to a diverse audience. While many of our products are suitable for a wide range of ages and fitness levels, we recommend reviewing product descriptions for specific suitability information. If you have concerns or questions, please reach out to our customer support team for assistance.

We encourage you to subscribe to our newsletter, follow us on social media, and visit our blog for the latest updates on promotions, new product arrivals, and valuable health and wellness tips. Join our community of health-conscious individuals!

If you have any other questions or require assistance, please don't hesitate to contact our friendly and knowledgeable customer support team at support@belenora.com

If your order hasn’t arrived within the estimated delivery window, please follow these steps:

1. Check your tracking information: You can track your order via the tracking link we sent to your email after dispatch.
2. Check with household members or neighbors: In some cases, packages may be accepted by others or left in secure locations.
3. Contact your local postal service or carrier: They may be holding the parcel at a pickup point.
4. Contact us: If none of the above helps, reach out to us via our contact page and include your order number. We'll assist you as soon as possible.

⚠️ Please note: We are not responsible for delays caused by customs clearance, local postal services, or incorrect address details provided by the customer.

When the delivery attempt fails or if your address is unreachable, your order may be redirected to a local post office or pickup point. You are responsible for collecting the package before the carrier’s deadline.

If the package is not claimed within the carrier's timeframe, it may be:

• Returned to sender
• Marked as “unclaimed” and possibly destroyed by the carrier

🚫 We do not offer refunds or replacements for unclaimed packages, as per our Return and Refund Policy. It is the customer’s responsibility to monitor tracking updates and collect the parcel on time.

Once an order is placed, we are unable to make changes to the shipping address. It is the customer's responsibility to ensure all details are accurate before completing checkout.

If the package is returned to us due to incorrect or incomplete address, we can reship it only after the customer covers the new shipping cost.

If the carrier has marked your order as delivered, but you haven't received it:

1. Double-check the delivery location and any safe drop spots.
2. Ask neighbors or building staff.
3. Contact your local carrier immediately with your tracking number.

We are not responsible for packages marked as delivered. You must contact the delivery provider directly for disputes or further details.

Most carriers do not reattempt delivery after a failed attempt. If your parcel was redirected to a pickup location, you must collect it before the carrier’s deadline.

Packages not collected are not eligible for refund or replacement.

We understand delays are frustrating. However, if tracking shows the order was processed and shipped correctly and the delay is due to:

• customs
• postal service delays
• or customer not collecting the package,

then we cannot offer a refund.

If the product is returned to us, we will offer reshipment (additional fee may apply). Refunds are only issued within the guidelines of our Refund Policy.

Opening a chargeback pauses all communication and investigation on our side. We will submit all relevant order data, shipping proof, and customer communication to the payment processor.

Fraudulent chargeback claims (e.g., saying an item was not received when it was) may result in permanent bans from our store and submission to fraud monitoring databases.